Return Policy

RETURNS/EXCHANGE

Our returns policy lasts 14 days from the date you receiving the order,  if 14 days have gone by since you recieved your order, unfortunately we can’t offer you a refund or exchange. But you can ask for extended the return date by email us or call us.

Refund

Please contact us within 14 days you received the order before sending it back, otherwise a refund will not be provide. The send back items must be in it's original conditions; unworn, the original tags still attached and in the original packaging, and a receipt proof of purchased. After we have received and inspected your return order, then we will email to notify you about the approval of your return.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Alternatively you can take the order to our store to inquiry for refund

If you have not received your refund within two weeks, we ask that you recheck your bank account and enquire with your credit card company or your bank. If you have done all of these and still not received your refunded, please email to us ljfashion.168@gmail.com so we can have a look at the matter.

Refund only apply to full price items, sale items can’t be refund and exchange.

Shipping costs are non-refundable. Customers are responsible for their own return and exchange

Exchange

If the items you received does not fit, we will try our best to provide you with the correct size, however, if your prefer size is sold out, we would like to offer you with different styles  with the same value of your return item or issue you with a credit note

Exchange items can pick-up from our stores, if you would like us send back the replace items, please included a prepaid postage satchel( same as the one you use to sent back the items to us) with your return items, then we will use this prepaid satchel send back the replace items to you. Please understand that we can’t offer the same return and exchange policy as large commercial companies due to they have huge inventory and massive freight partners and we are unable to compete with them, but you will be receiving a more unique design garment and given your hand out to supporting a local small business.

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